Academic Appeals & Student Complaints

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Academic Appeals Procedure (for students studying Teesside University Programmes)

Academic appeals for students would be conducted via the procedure laid out in the Academic Appeals Regulations – click here to view the regulations .  If you wish to appeal the decision of an Assessment Board, you may do so but only under specific grounds and after your results have been ratified and published by an Assessment Board. This procedure cannot be used to challenge academic judgement or question marks/grades awarded.  Initially, in the early resolution phase, it is hoped that any disagreement on assessment decisions can be dealt with informally between the student and the college, to discuss the basis of the appeal and for the college to review the assessment decisions. This is dealt with within the curriculum area, within the college, to ensure that the assessed work is reviewed by another member of staff for moderation, to ensure accurate grading has been applied. If it is an appeal against the decision of the assessment board, then the formal stage must be entered into, where the student will apply to Office of Student Complaints, Appeals and Regulations (OSCAR), when the formal appeals procedure would begin.

Student Complaints Procedure (for students studying Teesside University Programmes)

To register a comment or complaint you (as the student) should, in the first instance, , in the first instance, follow the college procedure for Customer Feedback (which can be viewed upon request).   The feedback should be sent by email to quality@darlington.ac.uk or collect a Customer Comments Form from reception. The college will then process the complaint through its own procedure, carry out an investigation, and respond within 20 working days with an outcome.  If the complaint is not resolved under the College Customer Feedback Procedure to your satisfaction, you may refer the complaint to OSCAR, under Stage 3 of the University Student Complaints Procedure – click here to view the complaints procedure .

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